Cancellation Policy

At Inloop, we understand that plans can change. This policy applies to sports court bookings made through the Inloop platform, including Turf, Badminton, Volleyball, and Football facilities.

By completing a booking, you agree to this Cancellation Policy together with the other policies and terms published on the platform.

Users may cancel a booking by signing into their Inloop account, opening booking history, and selecting the relevant confirmed booking, or by contacting support@inloopworld.com with the booking reference number.

Cancellation requests must be submitted through the platform or by email. Verbal cancellations, or requests made only to the venue, are not treated as valid platform cancellations.

All cancellation timelines are calculated based on when the request is received and confirmed by Inloop.

Approved refunds are returned to the original payment method used for the booking. Inloop does not issue cash refunds and does not transfer refunds to a different payment instrument.

• Credit or debit card refunds: 5 to 7 business days.
• UPI and net banking refunds: 3 to 5 business days.
• Wallet-based refunds: up to 10 business days.

Inloop is not responsible for delays caused by the user's bank or payment provider after a refund has been initiated from our side.

Where offered, users may choose Inloop platform credits instead of a monetary refund. Credits are valid for 12 months from issuance, non-transferable, and not redeemable for cash.

• The user will receive a 100% refund of the amount paid, including any applicable service fees.
• Inloop will notify the user through email and or platform notification as soon as reasonably possible.
• Inloop may try to help the user find an alternate venue or slot, but this cannot be guaranteed.
• Inloop is not liable for inconvenience, travel costs, or other losses caused by a venue-initiated cancellation.

Inloop may cancel a booking in limited situations such as suspected fraud, platform misuse, technical errors that affected pricing or booking details, force majeure events, government restrictions, or failure to comply with venue requirements or our Terms and Conditions.

In those cases, Inloop will issue a full refund of the amount paid. Inloop's liability is limited to the booking amount paid.

A no-show happens when a user does not attend a booked session and has not submitted a prior cancellation request through the platform.

No-shows are not eligible for a refund, regardless of the reason for absence.

Repeated no-shows may lead to temporary suspension or permanent closure of the user account. If you expect to miss a session, cancel as early as possible to preserve refund eligibility.

Inloop does not currently support direct booking rescheduling through the platform.

If you want a different date or time, you must cancel the existing booking under this policy and make a new booking separately, subject to slot availability.

In exceptional situations such as medical emergencies or bereavement, users may send a goodwill refund request to support@inloopworld.com.

• Include the booking reference number.
• Share a brief description of the situation.
• Attach supporting documents where available, such as a medical certificate.

These requests are reviewed case by case. Approval is at Inloop's sole discretion and is not guaranteed. The support team aims to respond within 5 business days.

Tournament registrations and group bookings may have different cancellation terms from standard court bookings. Where that applies, the specific terms shown at registration or confirmation time will control.

Inloop may update this Cancellation Policy from time to time. Changes become effective when posted on the platform, and material changes may also be communicated by email or prominent in-platform notice.

For cancellation or refund questions, contact Inloop World Pvt. Ltd. at support@inloopworld.com.

Support hours: Monday to Saturday, 9:00 AM to 6:00 PM IST. We aim to respond to cancellation and refund queries within 2 business days.